Privacy policy

Five Thumbs is committed to protecting your personal information and privacy. This Privacy Policy describes exactly how we collect and use your personal information.

Five Thumbs may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18th March 2019.

Why we collect personal information about you

We may need to collect and maintain information about you for financial purposes and to interact with you to provide you with the best possible service.

This personal information is only held in electronic form.

What is our legal basis for processing personal information about you?

In some cases, we will only use your personal information where we have your consent or because we need to use it in order to fulfil a contract with you (for example, because you have made an enquiry via our website).

However, there are other lawful reasons that allow us to process your personal information and one of those is called ‘legitimate interests’. This means that the reason that we are processing information is because there is a legitimate interest for us to process your information to help us to achieve our objectives.

Whenever we process your Personal Information under the ‘legitimate interest’ lawful basis we make sure that we take into account your rights and interests and will not process your personal information if we feel that there is an imbalance.

Some examples of where we have a legitimate interest to process your Personal information are where we contact you about our work via email, improving our services or for legal purposes.

What personal information do we need to collect about you and how do we obtain it?

If you are kind enough to use or enquire about our website we will usually collect the following information:

We are very careful in obtaining your information so that we comply fully with GDPR. This can be via our sign up forms or via emails specifically sent by yourself.

Social Media

Depending on your settings or the privacy policies for social media and messaging services like Facebook or Twitter, you might give us permission to access information from those accounts or services.

Once you have provided your information we will fulfil your requests in the following ways:

You can also update or change any of your communication preferences at any time including telling us that you do not want us to contact you by various types of communication by:

What do we do with your personal information?

We will mainly use your data to:

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriate individuals.

What we may do with your personal information

The personal information we collect about you may also be used to:

Promote our website through marketing.

With your consent, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting. We make it easy for you to tell us how you want us to communicate, in a way that suits you. Our emails are sent via MailChimp and have clear communication preference questions and we include information on how to change your preferences (e.g. opt out) on each email we send you. If you don’t want to hear from us any more, please just let us know and we will update your records and we will no longer contact you. You can email We have not, and will not sell or share personal details with third parties for the purposes of marketing. It would be extremely unlikely that we would need to share your details with third party suppliers as we strive to keep all our services 'in-house'. However, we would only share data where we are required by law or with carefully selected partners who do work for us. All our partners are required to treat your data as carefully as we would, to only use it as instructed, and to allow us to check that they do this.

Who do we share your information with and why?

We may need to disclose your details if required to the police, regulatory bodies or legal advisors.

We will only ever share your data in other circumstances if we have your explicit and informed consent.

How we maintain your records

We hold and process your information in accordance with the Data Protection Act 2018 (subject to Parliamentary approval) and GDPR.

We have a duty to:

Use of Email – As a company we give the option to communicate via email. Please be aware that the we cannot guarantee the security of this information whilst in transit, and by requesting this service you are accepting this risk.

What are your rights?

If we need to use your personal information for any reasons beyond those stated above, we will discuss this with you and ask for your explicit consent. The Data Protection Act 2018 (subject to parliamentary approval) gives you certain rights.

Where possible we use publicly available sources to keep your records up to date, for example, the Post Office’s National Change of Address database and information provided to us by other organisations as described above. We really appreciate it if you let us know if your contact details change.

You have a right to ask us to stop processing your personal data, and if it is not necessary for the purpose you provided it to us for we will do so immediately.

You have a right to ask for a copy of the information we hold about you. If there are any discrepancies in the information we provide, please let us know and we will correct them.

If you wish to raise a complaint or have any questions on how we have handled your personal data, you can contact us and we will investigate the matter.

Please contact us at: Five Thumbs 14 Ashmead Business Centre Ashmead Road Keynsham Bristol BS31 1SX

Or via


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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We may change this Privacy Policy from time to time. If we make any significant changes in the way we treat your personal information we will make this clear on our website or by contacting you directly.